Children ‘in tears after being confronted by a handless Santa’ at festival

Families were left reeling from the overwhelming experience (Image: Pen News)

Children were left in tears after a visit to a ‘shambles’ Christmas festival.

Refunds have been issued following the Enchanted event at Balgone Estate in East Lothian, Scotland.

Parents and children trudged through mud to see various jaw-dropping festive attractions.

The event had promised a winter extravaganza as a festive family treat.

But it was planned by those who had shelled out money for tickets to the event.

Parents took to social media to complain about the mud at the site, adding that children were left in tears after being confronted by a handless Santa Claus.

A visit to see a real Father Christmas came with an extra charge of £15 per child, leaving families fuming.

Guests also claimed that a “maze” at the site was nothing more than hay bales, while several areas had been turned into a “bog” while a carnival was held in a “wheat shed”.

EAST LOTHIAN, SCOTLAND, UK A winter extravaganza has been branded a Christmas ?Fyre Fest?  after fuming parents paid to trudge through mud and ice, and see a handless mannequin Santa (Credit: Pen News) (Pen News ?25, ?15, ?10 online) (Contact editor@pennews.co.uk/07595759112)

A Santa Claus without hands had disappointed visitors (Image: Pen News)

EAST LOTHIAN, SCOTLAND, UK A winter extravaganza has been branded a Christmas ?Fyre Fest?  after fuming parents paid to trudge through mud and ice, and see a handless mannequin Santa (Credit: Pen News/Kymmi Craighead) (Pen News ?25,?15,?10 online) (Contact editor@pennews.co.uk / 07595759112)

Muddy conditions added to the underwhelming conditions (Image: Pen News/Kymmi Craighead)

And a trail of lights advertised as an “enchanted journey” was called a “half-lit muddy path around a lake where half the lights are missing”.

It has now emerged that the organizers Enchanted Festivals have pulled the plug on the event after the wave of criticism.

Those who had booked tickets will receive an automatic refund.

A statement released by Enchanted Festivals said: “We are saddened to announce the cancellation of Enchanted Balgone following disappointing feedback from some visitors.

EAST LOTHIAN, SCOTLAND, UK A winter extravaganza has been branded a Christmas ?Fyre Fest?  after fuming parents paid to trudge through mud and ice, and see a handless mannequin Santa (Credit: Pen News/Sara Julia Campbell) (Pen News ?25,?15,?10 online) (Contact editor@pennews.co. uk /07595759112)

Full refunds have been issued to those who attended the event (Image: Pen News)

“Our vision was to create a family-friendly Christmas experience in a stunning countryside setting, and while much of the event was fantastic, there were a few shortcomings that we don’t feel confident we can address before the event this weekend.

“We would like to thank those who took part and apologize to customers who will be disappointed by the cancellation, please be assured that it was a difficult decision.

“Refunds will be issued automatically. Have a wonderful Christmas with your loved ones.’

The Balgone estate, which did not help organize the event, expressed regret that the event had not lived up to expectations.

Alex Humphreys said ‘We, as a property, are not responsible for the health and safety and co-ordination of this event.

“The organization has been led by Enchanted Festivals, a subsidiary of Foodies Festivals. The estate is simply the host place for the event managed by the said third party.

“We understand the disappointment from the public and have tried our best to respond appropriately by ensuring customers know that we are not responsible for the event, we are simply the host venue for an event.

“We share the disappointment as we can see that the event did not live up to expectations.”

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