When choosing to fly with a low-cost airline, people usually don’t expect top-notch customer service in case they need help.
But Frontier Airlines’ latest move will ensure that no one will complain when they call customer service because the company is shutting down its customer service phone lines altogether.
The airline announced that it will only offer customer support via digital channels – a chatbot (available 24/7), WhatsApp or social media platforms such as Twitter.
“We have found that most customers prefer to communicate through digital channels,” said a Frontier Airlines spokesperson CNN in a statement.
The decision is already effective, as Frontier’s former 1-800 phone number now only redirects customers to digital options.
“At Frontier, we offer the lowest fares in the industry by running our airline as efficiently as possible,” the recording says when the number is dialed. “We want our customers to be able to operate efficiently too, and that’s why we make it easy to find what you need on Flyfrontier.com or on our mobile app.”
The news comes just days after Frontier announced its unlimited GoWild! Pass, which will give buyers unlimited flights with the airline for $1,999 a year for flights starting May 2 in hopes of making things a little easier for frequent and last-minute travelers.
TSA wants to renew liquid limits
Frequent travelers abroad may soon be able to bring their own water (and full-sized toiletries) through security again after it was announced last week that UK airports are looking at 3D scanners that could potentially remove the TSA limit on liquid hand luggage.
As it says, carry-on liquids must be placed in a quart-sized clear bag and cannot be larger than 3.4 fluid ounces in size. Travelers who aren’t careful enough about how their liquids are presented to security are often stopped and held up in the security line, causing delays and tons of full products and refreshments thrown in the trash.
The new scanners are being tested at three major UK hubs – Heathrow, Birmingham and Gatwick – and could be implemented as early as 2024 in the UK, although the US is also reportedly exploring the same technology.
Frontier was down just over 5% over a one-year period as of Monday afternoon.