Frustrated Pokemon Scarlet & Violet players are reportedly getting refunds

Image: Nintendo Life, The Pokémon Company

The ninth generation Pokémon Scarlet and Violet games have been out for a week now. They take the series in a bold new direction with open world design, but also suffer from serious performance issues and bugs.

It works too some trainers, all of this (including Game Freak’s silence) has become too much and many are now asking for refunds. According to a story on VGC, gamers are having “mixed results” requesting Switch eShop refunds, but there are apparently some success stories.

A thread that popped up on the Pokémon subreddit advises other players to get a refund while they can, as Nintendo apparently knows how serious the problem is:

“I was given a refund from the eshop last night by Violet after feeling that the game is not in a condition that I feel is acceptable for a AAA release. The rep actually told me that given the situation regarding the condition of Pokemon S/V, she would raising my case to ensure the refund was approved…It was approved an hour later.

“The fact that the rep knew the issues I was talking about means it’s getting attention. This is one of the few things Nintendo/GF will be forced to notice.”

Separate player reports via social media platforms also recommend giving refunds “en go”. Some have even been advised to check out “third-party review sites” to learn more about future Nintendo titles, and others don’t seem to be having as much luck.

Depending on your region, certain support teams appear to be turning back digital refund requests. Here is part of one Twitter user’s response @Skeffi__ supposedly obtained from the Nintendo Contact Center Europe Team:

“We’re sorry to hear that you’re experiencing issues with Pokemon Violet. We know this won’t be the answer you were hoping for, but for a number of reasons we can’t offer refunds for purchases of Nintendo eShop content. We tried to reassure you that this was clear before the transaction was made, both by agreement you accepted, as well as on the screen just before you completed the transaction…read the full text of the agreement for all our current systems…”

Here at Nintendo Life, we enjoyed our time in the Paldea region, but cited the “technology issues” as a setback. Digital Foundry also shared its own technical analysis video this week, noting how Scarlet and Violet were “technically flawed” and well below the technical standards set by previous entries.

Then there have been all the bugs…both hilarious and horrifying:

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