Report: 62% of SREs and devops specialists say their biggest challenge is unclear ownership boundaries

When an application crashes or a page won’t load, who’s looking for fixes? In many organizations, responsibility is often placed on operations or reliability teams – but is that how it should be?

Increasingly, modern organizations are moving towards a decentralized culture in their engineering teams, a “you build it, you own it” mentality. Newly released data from Sentry and SlashData reveals that this is the preferred way forward from site reliability engineers (SREs) and ops professionals. Of the 140 SREs and devops practitioners surveyed, 62% say they want clearer delineation of application and infrastructure ownership after code deployment.

Image source: Sentry.

And why that? A whopping 74% said the one activity they spend too much time on is chasing others to solve application problems. Conversely, 64% said their organization should spend money more time to analyze and fix infrastructure vulnerabilities.

The stakes are high: loss of customers, reduced productivity

It is important that organizations get this right, as taking reactive measures to resolve application errors can be very costly to the bottom line. Customers are also quick to go to competing companies when they are plagued by recurring problems.

Nearly half of the SRE/devops practitioners surveyed in Sentry’s Infrastructure vs. The Applications Report indicated that application issues result in more time spent on customer service, which has a significant impact on SRE/devops teams’ productivity. From a resource perspective, 30% of SRE/devops practitioners estimate that their teams lose more than one person-month of productivity per year fixing application issues.

For modern organizations to operate even more efficiently, decentralization is the way to go. While 52% of respondents currently work in a decentralized environment, Sentry found that more than half of respondents prefer each department to have more autonomy and control over their environments and the tool that’s right for their team.

Methodology

Sentry and SlashData, surveyed 140 site reliability engineers (SREs) and devops practitioners with responsibilities in organizations containing more than 50 employees and live software applications in production.

Read the full report from Sentry.

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